Frequently asked questions

Check-in is from 3:00 pm on the day of arrival and checkout is by 10:00 am on the day of departure.

Sometimes we can arrange different times depending on bookings immediately before or after your stay. Please contact us if you would like to request an earlier check-in or later checkout.

Our current cancellation and booking-change conditions are set out in our Terms & Conditions.

If your plans change, please contact us as soon as possible.

In some circumstances, by agreement, money from a cancelled booking may be converted to a gift certificate instead of being refunded.

Yes. Cabins in the Clouds gift certificates can be issued for any dollar value and do not expire.

Please contact us if you would like to purchase one.

A gift certificate is used as a payment method, not as a promo or voucher code.

When making your booking, continue through to the payment stage where you would normally enter your credit-card details and enter your gift-certificate details there.

Do not enter the certificate in the Promo/Voucher field.

If your certificate is not accepted, please contact us and we can help.

Bring your clothing, food and drinks, and any personal items you will need during your stay.

Linen and towels, basic guest amenities and some basic cooking supplies are provided.

Facilities and inclusions vary between properties, so please check the individual property page before your stay if something particular is important to you.

As this is a rural location, it is best to bring anything important with you rather than assuming it will be readily available nearby.

No. A 4WD is not required.

There is a short unsealed section of road near the bottom of the mountain, followed by sealed road to the Cabins in the Clouds entrance. The final access to the accommodation is via maintained gravel road.

Normal passenger vehicles can access the property.

Cabins in the Clouds is located near Vacy, NSW, in the Hunter region north of Maitland.

We are approximately two hours north of Hornsby by road, in a rural mountain setting in the Moonabung Ranges.

The accommodation is some distance from the main Hunter Valley wine region, so we recommend checking our location before booking if proximity to particular attractions or areas is important to you.

Once you have booked, we provide detailed arrival information to help you find your cabin.

A 4WD is not required.

View location information

No.

The accommodation you book is for the exclusive use of the guests included in your booking. It is not shared with another booking.

Please call or text us using the contact details supplied with your booking.

If something is wrong, let us know while you are staying so we have the opportunity to help or resolve the problem wherever possible.

Yes. All Cabins in the Clouds cabins currently have Wi-Fi.

It is suitable for general internet use, but this is a rural mountain location and speeds and reliability can vary. We do not recommend relying on it for uninterrupted streaming or other high-bandwidth use.

Telstra generally provides the strongest and most reliable mobile coverage in the area.

Optus and Vodafone coverage can be patchy or unreliable. Coverage can also vary around the mountain and inside the accommodation, so we recommend not relying on continuous mobile service during your stay.

Pets are not permitted at our properties.

Assistance animals are permitted where required by law. We may ask for reasonable supporting information confirming that an animal is an assistance animal and is appropriately trained for hygiene and behaviour.

Please let us know before arrival if you will be accompanied by an assistance animal.

Cabins in the Clouds is primarily adults-only accommodation.

Non-mobile babies under 6 months old are permitted. Older babies and children are not accepted.

Yes. All current Cabins in the Clouds properties have slow-combustion fireplaces.

During the cooler months the fireplace is normally prepared and firewood is supplied.

During the warmer months, generally 1 October to 31 March, fireplaces are not prepared for arrival. If you intend to use the fireplace during this period, please let us know. You may also bring suitable firewood with you.

Outdoor fires are not permitted.

Yes. All of our current properties have a private heated spa.

The exact setup varies between properties. Some spas are undercover while others are open to the weather.

Please check the individual property page or accommodation filters if a particular spa feature is important to you.

Yes. In-cabin massage treatments can be arranged for confirmed bookings.

For two guests, treatments are normally performed consecutively by one therapist rather than at the same time.

On some occasions two therapists may be available for simultaneous treatments, but this cannot be guaranteed.

See Tours & Upgrades for current information.

Yes. For confirmed and paid bookings, and when requested at least three days before arrival, we can arrange a number of food and other extras for your stay.

Breakfast Hamper
A generous hamper for two people, generally sufficient for two breakfasts. Inclusions can vary, but typically include bacon, eggs, sausages, tomatoes, mushrooms, baby spinach, bread, butter, milk, juice, yoghurt, cereal and assorted spreads.

Small Grazing Box
A selection of local cheese, crackers, dip, charcuterie and fruit.

We can also arrange:

• cakes;
• flowers;
• food delivery from Vacy or Paterson.

Please contact us for current availability and pricing.

Yes. Private Hunter Valley wine tours can be arranged for our guests.

See our Wine Tour page for current information and inclusions. Current dates, availability and pricing are provided through the booking system.

Yes. The Romance Retreat is an optional add-on available when booking accommodation.

It provides a selection of extras designed to make a romantic stay a little more special.

Please contact us or check the current booking options for inclusions and availability.

Yes. There are a number of dining and takeaway options in the surrounding area.

Vacy - closest options

• Farmers Hotel Vacy - pub and restaurant, just a short drive down the mountain.
• Vacy General Store - cafe, dine-in and takeaway.
• Zabb Thai Restaurant.

Paterson - approximately 20 minutes

• Paterson Court House Hotel.
• Paterson Tavern.
• Paterson Lodge.

Largs - approximately 30 minutes

• The Bushrangers Brasserie.

Lorn and Morpeth - approximately 35 to 40 minutes

• Vixen Cafe in Lorn.
• Boydell's Restaurant in Morpeth.

Maitland - approximately 45 minutes

Maitland has a wider selection of pubs, clubs, cafes and restaurants in and around the main centre.

Pokolbin and the surrounding wine region - approximately 1 hour

There are many dining options in the wine region. Some favourites include:

• Baume Restaurant at Ben Ean.
• Goldfish Bar.
• Leaves & Fishes.
• Amanda's on the Edge.
• Blaxland Inn.

Opening days, hours, menus and booking requirements can change, so please confirm current details directly with the venue before travelling.